Refund policy

 

Ashera Armour Exchanges & Repairs Policy 

At Ashera Armour, every piece is hand-selected, crafted, and energetically prepared. From sourcing unique stones to crafting custom Armour in-house, each item is made by human hands with care and intention. We strive to balance craftsmanship, quality, and responsibility for all our clients, and we will always work with you to ensure the best possible experience.

Ready-Made Pieces

• Can be exchanged or repaired if returned unused, unworn, and in original condition.
• Contact us via info@asheraarmour.com within 3 days of receiving your order to start the process.
• Return shipping and the cost of any replacement parts (stones, chains, clasps, or other components) are your responsibility; we recommend using a trackable shipping service.
• Repairs start at $25 and up, depending on work required.

Made-to-Order Pieces

• Are non-returnable and non-refundable due to their personalized nature.
• Repairs are available; costs start at $25 and up, with replacement parts the client’s responsibility.
• Fulfillment typically takes 3–6 weeks, with shipping 3–5 business days.
• To request a repair, email info@asheraarmour.com with details and photos.

Custom Armour (e.g., rings, custom-sourced items)

• Are non-returnable and non-refundable.
• Repairs are available; costs start at $25 and up, and replacement parts are the client’s responsibility.
• Timelines may vary due to sourcing and materials availability, and we will keep you informed of any changes.
• To request a repair, email info@asheraarmour.com with details and photos.

Damages & Liability

• “Damage” refers to cracks, breaks, or defects resulting from shipping or manufacturer error.
• Normal wear, misuse, or accidents are not covered.
• Ashera Armour is not responsible for damage or loss during return shipping.
• We cannot guarantee exact matches for repairs, but we will always aim to restore your Armour beautifully.

Repair Process

1. Email us at info@asheraarmour.com with details of the issue and photos if possible.
2. We will provide Return Authorization and instructions for sending your Armour back.
3. Once received, we will assess the repair needs and provide a cost estimate.
4. Upon approval, we will repair your Armour.
5. We will keep you updated on timelines, which may vary depending on materials and availability.

Armour Care Instructions

To help prevent damage and preserve the life of your Armour, please review our Armour Care Instructions before wearing or cleaning your pieces.

Our Commitment & Customer Experience

At Ashera Armour, we understand that each piece you wear carries meaning and energy. While our policy does not allow for refunds, we are committed to working with you to ensure your Armour is cared for and maintained with the utmost attention. Every item is hand-selected and crafted by human hands, and we aim to balance quality, craftsmanship, and responsibility for all of our clients. We offer thoughtful guidance on Armour care and clear communication to ensure the best possible experience for every client. Our promise is to approach every repair or exchange with care, transparency, and dedication, ensuring your Armour remains as unique and vibrant as the moment it was created.