Refund policy

Ashera Armour Exchanges & Repairs Policy – Final Version

At Ashera Armour, every piece is hand-selected, energetically prepared, and crafted in-house with care and intention. From sourcing unique stones to assembling custom Armour, each item is made by human hands. We strive to balance craftsmanship, quality, and responsibility for all our clients, and we will always work with you to ensure the best possible experience.

Ready-Made Pieces

• Can be exchanged or repaired if returned unused, unworn, and in original condition.
• Contact us via info@asheraarmour.com within 3 days of receiving your order to start the process.
• Return shipping and the cost of any replacement parts (stones, chains, clasps, or other components) are the client’s responsibility; we recommend using a trackable shipping service.
• Repairs start at $25 and up, depending on the work required.
• Ready-made pieces are non-refundable.

Made-to-Order Pieces

• Are non-refundable.
• Exchanges or alternative solutions may be offered on a case-by-case basis, depending on circumstances.
• Repairs are available; costs start at $25 and up, with replacement parts being the client’s responsibility.
• Fulfillment typically takes 3–6 weeks, with shipping 3–5 business days.
• To request a repair or discuss alternative accommodations, email info@asheraarmour.com with details and photos.

Custom Armour (Rings & Special Sourced Pieces)

• Are non-refundable.
• Repairs are available; costs start at $25 and up, and replacement parts are the client’s responsibility.
• Timelines may vary depending on sourcing and material availability. We will keep you informed of any changes.
• To request a repair or discuss alternative accommodations, email info@asheraarmour.com with details and photos.

Damages & Liability

• “Damage” refers to cracks, breaks, or defects resulting from shipping or manufacturer error.
• Normal wear, misuse, or accidents are not covered.
• Ashera Armour is not responsible for damage or loss during return shipping.
• We cannot guarantee exact matches for repairs, but we will always aim to restore your Armour beautifully.

Repair Process

1. Email info@asheraarmour.com with details of the issue and photos if possible.
2. We will provide Return Authorization and instructions for sending your Armour back.
3. Once received, we will assess the repair needs and provide a cost estimate.
4. Upon approval, we will repair your Armour.
5. We will keep you updated on timelines, which may vary depending on materials and availability.

Armour Care Instructions

To help prevent damage and preserve the life of your Armour, please review our Armour Care Instructions before wearing or cleaning your pieces.

Our Commitment & Customer Experience

At Ashera Armour, every item is hand-selected and crafted in-house with human care and intention. While our policy does not allow refunds, we are committed to working with you to ensure your Armour is maintained with the utmost attention. We offer guidance on care, repairs, and exchanges, providing clear communication throughout the process. Due to ongoing global changes in tariffs, duties, and shipping supply chain disruptions, we cannot issue refunds for delays or added costs resulting from these circumstances.

Every repair or exchange is approached with transparency, care, and dedication, ensuring your Armour remains as unique and vibrant as the moment it was created.